Solutions · 02 Business Systems — operational software and integrations

Software for how the operation runs.

Internal apps, workflows, dashboards and integrations. One place where a piece of work exists, with an owner, a stage and a history you can read.

Signs this is you

  • The real system is a spreadsheet, and only one person fully understands it.
  • Customers phone to ask where their request is, because there is nowhere for them to look.
  • The same information is typed into three tools.
  • Nobody can say how many open jobs there are without asking around.

What we build

CRM & customer areas

Clients see status without calling.

Workflow systems

Stages, owners, deadlines, audit trail.

Internal platforms

Built for the way your team works.

Dashboards & integrations

Numbers you trust, entered once.

Example · one queue, one owner per item

Operations · requestsLIVE

Open

24

Awaiting client

7

Overdue

2

Closed / wk

31

RefRequestOwnerStageSLA
#4182Licence renewal — Unit BA. FerreiraREVIEW2d left
#4179New installation fileM. CostaDOCUMENTS5d left
#4174Inspection schedulingUnassignedTRIAGEOverdue
#4168Certificate reissueA. FerreiraCLOSEDDone

Most internal platforms we build start by replacing a shared inbox and a spreadsheet with this: one queue, one definition of overdue, one place the history lives.

Common questions

Sometimes, and when it does we say so — buying is cheaper than building. Custom makes sense when your process is the thing that differentiates you, or when three tools would each hold a third of the truth.

A working environment in the first weeks and review builds every fortnight. You should be clicking through your own system long before it is finished.

Migration is part of the project, not an afterthought. Spreadsheets, exports and legacy databases get mapped, cleaned and imported, with the mapping decisions written down.

You do. It lives in your repository and you can take it elsewhere. We would rather keep clients because the work is good than because leaving is hard.

Technology

Boring, well-understood, maintainable.

  • Laravel
  • React
  • Relational databases
  • APIs
  • Cloud infrastructure
  • Role-based access

Start with one process.

Not the whole company. Pick the process that hurts most and we will map it with you in a first session.